Refund and Returns Policy
Return and Refund Policy for RubinaazClothing.com
At RubinaazClothing, we want you to be fully satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please read our return and refund policy carefully.
1. Returns Eligibility To be eligible for a return, your item must meet the following conditions:
- It must be in the original condition (unworn, unwashed, and unused).
- It must be in the original packaging.
- The return request must be made within 4 Working days of receiving your order.
2. How to Return an Item If you wish to return an item, please follow these steps:
- Contact our customer service team at Rubinaazclothing@gmail.com or +92 3441075265 within 4 Working days of receiving your order to initiate the return.
- Provide your order number, details of the item you wish to return, and the reason for the return.
- Our team will provide you with return instructions and a return shipping label (if applicable).
3. Refund Process Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 4 business days.
- If your refund is rejected, we will contact you with the reason and may offer an alternative resolution.
4. Shipping Fees Shipping costs for returning items are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., damaged or incorrect items). If you received a damaged or incorrect item, we will cover the return shipping costs.
5. Exchanges If you wish to exchange an item for a different size or color, please return the original item and place a new order through our website. Exchanges are subject to availability.
6. Damaged or Defective Items If you receive an item that is damaged or defective, please contact our customer service team immediately. We will assist you in resolving the issue by either issuing a refund or sending you a replacement item.
8. Contact Us If you have any questions regarding returns or refunds, please reach out to us at:
- Email: Rubinaazrangoon@gmail.com
- Phone: +92 344 1075265
- Address: Shop Number F-13 First Floor Al madni Mall Hyderi N.Northnazimabad Karachi.